Background
The Quality Council of India (QCI) is a government body responsible for setting quality standards in various industries. To assess the performance of Inspection and Certification Bodies (ICBs) affiliated with QCI, ADG Online Solutions conducted an independent survey. For the feedback survey of one thousand bodies, the survey methodology included 50 on-site visits and rest data collection through online surveys, emails, and calls.
Objectives
- Performance Evaluation: Evaluate the performance of ICBs in adhering to QCI standards and guidelines.
- Feedback Collection: Gather feedback from stakeholders to assess their satisfaction levels and identify areas for improvement.
- Data Collection: Conduct on-site visits to gather data from ICBs and use online surveys, emails, and calls for remote data collection.
- Report Generation: Prepare a comprehensive report highlighting the findings of the survey and providing recommendations for improvement.
Implementation
- Survey Design: ADG Online Solutions designed a survey questionnaire to collect feedback from stakeholders, including clients of ICBs and industry experts.
- On-site Visits: ADG conducted 50 on-site visits to gather data directly from ICBs, assess their operations, and understand their compliance with QCI standards.
- Remote Data Collection: For the remaining ICBs, data collection was done through online surveys, emails, and calls to gather feedback and performance data.
- Data Analysis: ADG analyzed the collected data to evaluate the performance of ICBs and identify areas for improvement.
- Report Preparation: A detailed report was prepared, summarizing the findings of the survey and providing recommendations for enhancing the quality of inspection and certification services.
Results
- Performance Assessment: The survey helped in assessing the performance of ICBs in adhering to QCI standards and guidelines.
- Stakeholder Feedback: Feedback from stakeholders provided valuable insights into the satisfaction levels and expectations from ICBs.
- Recommendations: The report provided recommendations for ICBs to improve their services and enhance customer satisfaction.
- Quality Improvement: The survey and its findings helped in improving the quality of inspection and certification services offered by ICBs affiliated with QCI.
Conclusion
ADG Online Solutions’ independent survey of ICBs for QCI, combining on-site visits and remote data collection methods, provided valuable insights into the performance and effectiveness of these bodies. The survey helped in identifying areas for improvement and provided recommendations for enhancing the quality of inspection and certification services. Overall, the survey contributed to improving the standards of quality assurance in various industries governed by QCI.
