Background
The Department of Military Affairs (DMA) required annual technical support for its EHL (Employee Helpdesk and Leave) website to ensure its smooth operation and maintenance. ADG Online Solutions was chosen to provide this support.
Objectives
- Website Maintenance: Ensure the EHL website is operational and up-to-date with the latest security patches and updates.
- Technical Support: Provide technical support to address any issues or bugs that may arise on the website.
- User Training: Offer training to DMA staff on how to use and manage the EHL website effectively.
- Enhancements: Implement any necessary enhancements or improvements to the website based on user feedback and requirements.
Implementation
- Website Assessment: ADG Online Solutions conducted an assessment of the EHL website to identify any issues or areas for improvement.
- Maintenance Plan: A maintenance plan was developed to ensure regular updates and security patches are applied to the website.
- Technical Support: ADG provided ongoing technical support to address any issues or bugs reported by DMA staff.
- User Training: Training sessions were conducted for DMA staff to familiarize them with the features and functionalities of the EHL website.
- Enhancements: Based on user feedback and requirements, ADG implemented enhancements and improvements to the website to enhance its usability and functionality.
Results
- Improved Website Performance: The annual technical support and maintenance by ADG ensured the EHL website remained operational and performed efficiently.
- Enhanced User Experience: User training and website enhancements led to an improved user experience for DMA staff using the EHL website.
- Cost-Effective Solution: The annual technical support provided by ADG proved to be a cost-effective solution for DMA, eliminating the need for hiring dedicated technical staff.
- Timely Issue Resolution: ADG’s prompt technical support ensured that any issues or bugs on the website were resolved in a timely manner, minimizing downtime.
Conclusion
ADG Online Solutions’ annual technical support for the EHL website of the Department of Military Affairs ensured its smooth operation, enhanced user experience, and cost-effectiveness. The proactive maintenance and timely support provided by ADG contributed to the overall success of the EHL website in supporting DMA’s operations.
